Return policy
Not completely satisfied? Here’s how returns and exchanges work at Avocars — please read before you request one.
At Avocars, customer satisfaction comes first. If a purchase isn't right, you can return or exchange eligible products under the conditions below.
30 days
From the date you receive your order
Unused only
New, unmounted, unrolled tires
7–14 days
Typical refund after inspection
schedule1. Return window
You have 30 days from the date you receive your order to request a return or exchange.
checklist2. General return conditions
To be eligible for a return, products must meet all of the following:
- check_circleTires must be new, unused, unmounted, and unrolled.
- check_circleWheels and rims (when sold) must be in original condition — no scratches, dents, or signs of installation.
- check_circleProducts must be returned in original packaging with all documents and protective materials.
- check_circleComplete wheel and tire packages must be returned without having been installed or used.
block3. Products not eligible for returns
- closeTires that have been used, rolled, mounted, or damaged after delivery.
- closeCustomized wheels or rims (painted, engraved, or otherwise modified on request).
- closeClearance or final-sale items, unless the product is defective.
- closeTires that show curb rash, balancing marks from use, or altered DOT stickers.
money_off4. Non-refundable handling fees
These service fees are not refunded even when the product itself is returned:
- removeInstallation or mounting fees for tires and wheels
- removeStudding or other custom services performed before delivery
- removeOptional road-service add-ons already fulfilled
- removeOriginal outbound shipping (except when the return is due to our error or a defect)
move_up5. Return process
- 1
Contact support
Email hello@avocars.ca or use our contact form. Include your order number, photos of the products, and the reason for the return.
- 2
Get authorization
Once approved, we send a return authorization and packing instructions. Do not ship anything back without approval.
- 3
Ship carefully
Repackage tires so they cannot be damaged in transit. Return shipping is the customer’s responsibility unless the return is for our error, a defective product, or a Find Your Match fitment mistake.
- 4
Inspection & refund
After we receive and inspect the return, refunds are issued to the original payment method within 7–14 business days.
currency_exchange6. Refunds and exchanges
Refunds: After inspection, we process a refund within 7 to 14 business days via the original payment method. Initial shipping and non-refundable handling fees (section 4) are deducted unless we caused the issue.
Exchanges: If you want a different size or model, we'll confirm stock first. Extra shipping for the replacement may apply unless the exchange is under our Fitment Guarantee.
report7. Damaged or incorrect products
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of receipt with clear photos of the issue and packaging.
In those cases, Avocars covers return and replacement shipping. Manufacturing defects after use may also be covered under our Guarantee & Warranty terms.
lightbulb8. Tips to avoid unnecessary returns
- tipConfirm size, load index, and speed rating before checkout.
- tipUse Find Your Match so we can guarantee fitment for your year, make, model, and trim.
- tipAsk support if you’re unsure — we’re happy to double-check before you order.
Start a return
Monday–Friday, 9:00am–4:00pm ET · hello@avocars.ca